Frequently Asked Questions
If you still need help, contact us.
Do I need prior experience to start?
No. Our Beginner track starts with substrate identification, layout basics, and safety. You can begin with “Surface Prep Fundamentals” and move up at your pace.
See Beginner coursesAre your methods aligned with standards and codes?
Yes. We align lessons with recognized industry standards and manufacturer instructions. Always confirm local code requirements and product-specific guidance for your project.
Read our methodologyWhat gear do I need for large-format porcelain training?
You’ll need appropriate suction frames, track cutters, and lifting partners. We provide a gear checklist and safe handling procedures in the course.
View Large-Format modulesDo you offer certificates?
Select capstones award a Harmonix TileCraft certificate upon passing a practical assessment. Certificates verify completion and competency but are not government-issued licenses.
See certification coursesCan I get a refund?
We offer a 14-day refund on self-paced video courses if you have viewed less than 20% of content. Workshops and certifications may have different cancellation windows shown at checkout.
Read refund termsDo you support teams or group training?
Yes. We create team roadmaps, progress dashboards, and private workshops. Get in touch to discuss scope and scheduling.
Contact us about teamsHow long do I retain access?
Self-paced courses include at least 12 months of access from the purchase date. Bundles and certifications specify access on their catalog pages.
Check course detailsDo you cover waterproofing inspections and flood tests?
Yes. Our waterproofing sequence demonstrates membrane application, cure windows, and proper flood test procedures with documentation templates.
Waterproofing essentialsWhat is “Fallows” on your site?
“Fallows” is your shortlist of saved courses. Add items from the catalog and review them later or export them for planning.
Open Fallows